Frequently Asked Questions
How much downtime should I plan for?
You should experience very little downtime (if any) during the conversion. Normal practice operations should occur during the training period.
Does Power2Practice offer free training?
Yes—the training sessions are not only free but also critical to a successful launch. They typically consist of 4-6, 1-hour training sessions via Zoom meetings over the course of 2-4 weeks, depending on your preferences and availability.
Will I be locked into a contract?
There are NO long-term contracts—Power2Practice is month-to-month!
How customizable is Power2Practice?
Power2Practice is a sophisticated system. During training, we will personalize/customize the system to meet your needs—all part of the monthly subscription fee. Common areas of customization include your calendar, notes templates, lab panels, reference ranges, supplements, and compounds.
How long do lab integrations take to set up?
Your Customer Success Manager will submit lab integration on your behalf. Unfortunately, we cannot influence how fast the lab partners approve each practice (some can take up to 6 weeks). Our recommendation for a quick turnaround is to contact your local lab representative and request the integration.
Do my patients receive support for their portal?
Our patient portal is intuitive and easy-to-use but, if your patients experience any difficulty, they can call our Customer Support team for assistance during regular business hours.
Do you have a software roadmap?
Power2Practice has both short-term and long-term roadmaps. These roadmaps are adjusted based on the need of our practices.
What discounts do I receive through membership?
Power2Practice clients enjoy group purchasing discounts through Medline and Provista on everything from lab tests at Quest to office and medical supplies.
When is Customer Support available?
Our world-class Customer Support team is available Monday-Friday from 7:00am-6:00pm CST.