Account Manager

Thank you for your interest in working for Power2Practice!

If you feel like you are a match to our company and have a passion for the integrative medicine industry, please send your cover letter and resume to jobs@power2practice.com.

 

JOB SUMMARY

The Account Manager is responsible for developing and maintaining relationships with our clients to ensure long-term growth and is the liaison between customers and cross-functional internal teams to ensure successful delivery of our solutions according to customer needs.

ESSENTIAL DUTIES & RESPONSIBLITIES

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure client retention; build and maintain strong, long-lasting customer relationships
  • Actively listen to each client to gain an understanding of their individualized needs
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Successfully manage customer expectations and help clients get the most out of our product
  • Seek out opportunities for new business; collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed
  • Demonstrate effective problem solving skills; respond to client problems and communicate product deficiencies to client support team
  • Communicate technology issues and other product issues to supervisor and other levels of leadership
  • Demonstrate personal effectiveness; competency, trust, and communication in order to maximize sales opportunities and develop client relationships
  • Maintain constant customer and market awareness

 

KNOWLEDGE, KEY COMPETENCIES NEEDED TO PERFORM THIS ROLE:

 

  • College Degree preferred or equivalent work experience in the medical field, preferably at a health care provider’s office.
  • Experience with Electronic Medical Records (EMR/EHR) preferred
  • Strong interpersonal and organizational skills
  • Must be able to work well on own and as part of a team
  • Must be customer-centric as well as sales and growth oriented
  • Excellent listening, negotiation, and presentation skills
  • Effective problem solving skills and ability to handle adversity
  • Ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Must have the ability to deliver a superb customer experience
  • Strong commitment to Company values
  • Proficient in the Microsoft Office suite of software

 

BENEFITS INCLUDE:

  • Health, Dental, and Vision Insurance
  • Health Reimbursement Account
  • 401(K) with company match
  • Basic term life insurance and Short term disability
  • PTO and Company paid holidays

 

* Authorization to work in the U.S. is a precondition of employment.

* This employer will not sponsor applicants for work visas.

 

To apply, please send us your cover letter and resume to jobs@power2practice.com. Please title your email subject to JOB CANDIDATE to be considered.

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